Refund policy

Try it first, for 30 days

Each new domain gets a 30-day free trial with one mailbox and 1 GB of storage, with no card and no commitment. That trial exists so that paying is a decision you make after using the service, not before. Use it. It is the reason this policy can be short and firm.

How charging works

• You pay in advance for a period: one month, six months or twelve months. Longer periods are discounted, which is why they are not refunded pro rata later.
• Adding mailboxes or storage during a period is charged only for the days remaining in that period, at the same discount as your running subscription.
• Reducing mailboxes or storage during a period does not create a refund. It lowers the amount charged at your next renewal, and we show you that figure before you confirm.
• Every charge produces a GST invoice in Indian rupees. Prices are set in paise and the invoice re-derives exactly, so a total can always be checked line by line.

Cancelling

You can cancel at any time from the billing screen. Cancelling turns off the next renewal. Your mailboxes keep working normally until the end of the period you have already paid for, and nothing is deleted on that day. There is no cancellation fee and no notice period.

We do not refund the unused part of a period that you chose to end early, whether that is a month or a year. If you are unsure how long to commit to, take the monthly option.

When we do refund

We will refund, in full or in part, in these cases:

• You were charged twice for the same period.
• You were charged after a cancellation had already taken effect.
• The amount charged does not match the invoice, or the invoice does not match the plan you bought.
• We could not provide the service for a sustained period because of a fault on our side, and the failure was not caused by DNS records outside our control.
• You paid for a plan you never used, and you tell us within seven days of the charge.

Ask by writing to [BILLING EMAIL] with the invoice number. Please do so within 30 days of the invoice date, while the facts are still easy to establish. Every request is looked at by a person, and a refund is only ever issued by our staff. Nothing about refunds is automatic, in either direction.

When we do not refund

• You changed your mind after the trial, or stopped using the service part way through a period you paid for.
• You reduced mailboxes or storage during a period.
• The account was suspended for breaking the fair use rules in the terms of service.
• Mail was delayed or rejected by a receiving provider, which no email provider can control.
• The domain never worked because the DNS records we gave you were not published. We will help you fix this for as long as it takes, but it is not a fault in the service.

How a refund is paid

• A refund goes back to the method that paid, through our payment provider. We cannot send it somewhere else, and we never refund in cash.
• It usually appears in 5 to 10 working days. That timing is set by your bank or card issuer, not by us. We can give you the provider reference the day we issue it.
• If you would rather have account credit, we can do that instead and it is usually faster. Credit is applied against a future invoice after tax has been calculated, so it reduces what you pay rather than what you are taxed on.

What happens to the invoice

A refund is recorded as a new event, not as an edit. The original invoice keeps its number and its GST breakdown, because invoice numbers run in an unbroken sequence and an issued invoice is never rewritten. Where a refund changes the tax position we issue a credit note against the original invoice, and both documents stay in your billing history.

Before you raise a chargeback

Please write to us first. A chargeback freezes the amount with the bank for weeks and usually suspends the account while it is open, which helps nobody. Almost every case we see is a duplicate charge or a renewal that was forgotten, and we can settle either in a day.

Contact

Billing questions: [BILLING EMAIL]. Operated by [REGISTERED ENTITY NAME], [REGISTERED OFFICE ADDRESS], GSTIN [GSTIN]. This policy forms part of the terms of service.